How to choose an Amazon account management agency.

A useful agency proposal should make it easy to understand what your team will hand over, what stays with you and how the work will be reviewed. Use these questions before choosing support for your Amazon UK account.

Start with the job you need the agency to do.

Write down the problem in practical terms. Are existing listings incomplete? Is a large catalogue difficult to maintain? Do campaigns need a clearer structure? Or does your internal team need product creative while it keeps account operations in-house?

These are different briefs. A focused listing-image project should not be compared with a monthly account management contract as if they deliver the same work. Give each shortlisted agency your marketplace, product range, catalogue size and main priorities so you can compare like-for-like proposals.

Ask for a written scope, not a list of broad promises.

Look for the tasks, quantities, access and review process that apply to your account. If a proposal includes creative, confirm the image sets, A+ modules, product variations and video versions. If it includes account monitoring, ask what is monitored and how issues are raised.

• Which marketplaces and seller accounts are covered?
• How many products or variations are included?
• Which listing, catalogue and advertising tasks are included?
• What must your own team provide or approve?
• What reporting, communication and delivery dates are agreed?

Keep account ownership and access clear.

Your brand should retain ownership of its seller account and data. Agree the permissions the agency needs for its work and who can approve changes or advertising budgets. Start a public store review with public links; do not send passwords or payment details in an initial enquiry.

Also agree the handover process. Ask what happens to creative files, reports and working notes if the scope ends or changes. The answers should be part of the discussion before work starts.

Read case studies with the reporting context.

A sales number means more when the report names the marketplace, period and metric. Total marketplace sales, advertising-attributed sales, units and profit describe different things. Ask what work was completed and whether a claimed improvement is actually supported by a before-and-after comparison.

For example, Scalix’s published client report records £129,219.38 across four marketplaces from 6 October to 6 November 2026. It includes £30,517.28 in Amazon sales as shown by the combined sales dashboard. It is presented as a dated client report, with the original dashboard images, rather than a promise of the same result for another store. Read the report and its definitions.

Compare fees and advertising spend separately.

Check whether the proposal is a service fee, an advertising budget, a creative project or a combination. A lower monthly fee may cover monitoring and light handling; a broader plan may cover more catalogue, campaign and creative work. The written scope is what makes the comparison meaningful.

Scalix’s published management plans start at £500/month, with different scopes at £1,000 and £2,000/month. The complete £3,500/month package covers four marketplaces and creative support. Catalogue coverage and monthly quantities are confirmed before starting. Compare the actual package details.

Agree how progress will be discussed.

Choose reporting that helps your business make decisions. Depending on the scope, that can include account issues resolved, listings updated, creative delivered, campaign changes and advertising or sales figures. Use comparable reporting windows and keep the work completed separate from the outcomes that have been measured.

If PPC is part of the brief, make sure your team can distinguish ROAS, ACoS and the share of total sales spent on ads. The Scalix PPC metrics calculator shows those calculations without treating them as profit.

Use the first review to test the conversation.

A useful first conversation should leave you with clearer priorities and a proposed next step. Share a store link and a specific issue. Ask why a suggested change matters, what information is needed and how it fits the work you want to hand over.

Scalix offers a free public store review identifying three practical priorities. If the next step is paid work, the scope, timing and price are agreed separately. Explore Amazon account management or send your public link below.